Citipix

^{Guillermo and Alex approached Novolabs looking to redesign their business experience and expand it to new horizons. In addition to the aforementioned screens, they were looking to create a platform for administrators and an app for residents to have all the information on their mobile phones.}

^{Being a project with so many actors and initiatives, it required several meetings of understanding and a clear delineation of the functionalities that its MVP would include.}

^{While this was being defined, we began the research process by conducting interviews with community managers, presidents and residents to learn more about their context.}

^{With the extracted information we build our user personas and then create their user journey maps and evaluate each person's entire experience.}

^{We also carried out a comparative benchmarking of similar platforms and mapped all platform flows in a userflow.}